Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customized items are non-returnable.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You may exchange an item within 30 days of purchase, as long as the item is still in new condition. If you need to exchange an item, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to: Hardmill Returns, 5042 Roosevelt Way NE, Seattle, WA 98105, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.