GENERAL INFO
Hardmill ships all domestic and international orders with USPS, UPS, and DHL. Tracking numbers are provided via email at the time of shipment. Please allow 24 hours after recieving tracking for the info to update before contacting us. Carrier options may vary based on destination. The customer assumes responsibility for any additional charges on rejected packages. Hardmill is not responsible for any fees incurred from imported goods.


SHIPPING RATES
For domestic shipments, there is a $5.00 flat rate shipping charge. For international shipments, there is a $25.00 flat rate shipping charge. Additional charges apply for expedited shipping options. 


LOST/STOLEN PACKAGES
Once orders have left our workshop, Hardmill cannot be held accountable for lost, stolen, or mis-delivered packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carriers for assistance.


PRODUCTION TIME
All Hardmill products are handmade to order by our team of craftspeople here in Seattle, WA. Due to the nature of our work, we do require 3-5 business days for production time.


EXPEDITE ORDERS
If expediting an order is needed, please contact us immediately at service@hardmill.com. 


SHIPPING NOTIFICATION
You can expect an automated email confirmation including tracking information once your order has shipped. 

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