Help & FAQ
Why didn't I receive an order confirmation/shipping confirmation email?
Often the email for your order confirmation and/or shipping notification will be flagged by spam filters, please check your spam folder to see if this occurred.
Other common situations are that it you pay by PayPal, it will be sent to the email associated with your PayPal account; you entered someone else's/recipient's email instead of your own; or your order has not shipped yet. If you are still unable to locate the email you are looking for, please feel free to email us and we can assist in verifying your order.
Can I change my order?
Please contact us as soon as possible if you realize you would like to make any changes to your order, and we will do our best to accommodate your request. However, if your order has already been sent to our warehouse for fulfillment, we are not able to make any adjustments to the contents of your package.
Please contact us as soon as possible if you realize you would like to make any changes to your order, and we will do our best to accommodate your request. However, if your order has already been sent to our warehouse for fulfillment, we are not able to make any adjustments to the contents of your package.
Do you make your aprons in other sizes?
We do make aprons in smaller and larger versions. Please email us at service@hardmill.com for more information.
What is your shipping policy/method?
Domestic shipping is free for orders over $150 USD, and a flat rate of $7.50 shipping for most other products. Our pan handle covers ship for a flat rate of $4.50.
Can I change my shipping address?
Please contact us as soon as possible if you realize you've made an error in the shipping address, and we will do our best to accommodate your request, but a change may not be possible. Once your order has already been sent to our warehouse for fulfillment, we are not able to make any adjustments.
When will my product ship?
Most orders will ship within 1 to 2 business days of being placed. We strive to ship all orders within 5 business days after the order has been placed. During promotions, sales, or holidays, ship times may be delayed for up to 7 business days. Orders received on weekends or holidays will begin being processed the next business day.
Most orders will ship within 1 to 2 business days of being placed. We strive to ship all orders within 5 business days after the order has been placed. During promotions, sales, or holidays, ship times may be delayed for up to 7 business days. Orders received on weekends or holidays will begin being processed the next business day.
Can I get expedited shipping?
If you need an item by a specific date, please email or call us prior to placing your order so that we can confirm that we are able to ship the item in time. Some items are made-to-order and will take longer to be ready to ship, these items are typically: large all-leather goods, rugged aprons, and lunch totes.
Do you ship internationally?
Yes, we can ship to international destinations and typically ship using UPS or DHL. We charge a flat fee of $25 for International Shipping. International customers are responsible for any customs, duties, taxes, service fees, and brokerage fees which may apply, and may be collected once the package is in-transit.
Yes, we can ship to international destinations and typically ship using UPS or DHL. We charge a flat fee of $25 for International Shipping. International customers are responsible for any customs, duties, taxes, service fees, and brokerage fees which may apply, and may be collected once the package is in-transit.
My package says it's still in "pre-transit" . Why hasn't it shipped yet?
Occasionally, especially during holidays and peak shipping times, package "tracking history" does not appear in live-time. It is not uncommon for carriers to ship package scans in order to move packages more quickly to their destination. While this can be frustrating, we are unfortunately unable to provide you with any further information on the status of your item.
My item says it was delivered, but I don't see it.
Please allow up to 2-business days once your order has been marked "delivered" by the carrier. Sometimes a package will be marked as delivered, but will not show up until a few days later due to issues with the carrier. The item might have also been delivered incorrectly; please check with your neighbors, other household members, or mailroom to determine if the package was misplaced somewhere. If you still cannot find your item, please reach out to us and we will do what we can to assist. Please note that Hardmill can’t be held responsible for delivery issues (including delivery to the wrong address, lost / stolen in transit, or delayed by 3rd party shipping companies, postal depots, freight forwarders, etc.)
Can I return this item?
We accept returns for domestic orders within 15 days of purchase. Customer is responsible for paying return shipping fees. Returned products must be unused and complete with original packaging. Hardmill reserves the right to refuse a refund or exchange if the product is returned beyond 15 days of purchase, if it is returned without original packaging, or if it is worn or damaged. Unfortunately we are unable to accept returns for international orders.
To return a product, email us at service@hardmill.com for further instructions.
Please note: We are only able to process returns/exchanges on items purchased directly from Hardmill, through hardmill.com, Hardmill's Amazon store, or Hardmill's Etsy Store. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
My item says it was delivered, but I don't see it.
Please allow up to 2-business days once your order has been marked "delivered" by the carrier. Sometimes a package will be marked as delivered, but will not show up until a few days later due to issues with the carrier. The item might have also been delivered incorrectly; please check with your neighbors, other household members, or mailroom to determine if the package was misplaced somewhere. If you still cannot find your item, please reach out to us and we will do what we can to assist. Please note that Hardmill can’t be held responsible for delivery issues (including delivery to the wrong address, lost / stolen in transit, or delayed by 3rd party shipping companies, postal depots, freight forwarders, etc.)
Can I return this item?
We accept returns for domestic orders within 15 days of purchase. Customer is responsible for paying return shipping fees. Returned products must be unused and complete with original packaging. Hardmill reserves the right to refuse a refund or exchange if the product is returned beyond 15 days of purchase, if it is returned without original packaging, or if it is worn or damaged. Unfortunately we are unable to accept returns for international orders.
To return a product, email us at service@hardmill.com for further instructions.
Please note: We are only able to process returns/exchanges on items purchased directly from Hardmill, through hardmill.com, Hardmill's Amazon store, or Hardmill's Etsy Store. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.
How can I become a retailer of your products?
If you are interested in opening an account with us, please email us using our contact form or at service@hardmill.com for more information.