HELP & FAQ
Please contact us as soon as possible if you realize you would like to make any changes to your order, and we will do our best to accommodate your request. However, if your order has already been sent to our warehouse for fulfillment, we are not able to make any adjustments to the contents of your package.
Most orders will ship within 1 to 2 business days of being placed. We strive to ship all orders within 5 business days after the order has been placed. During promotions, sales, or holidays, ship times may be delayed for up to 7 business days. Orders received on weekends or holidays will begin being processed the next business day.
Yes, we can ship to international destinations and typically ship using UPS or DHL. We charge a flat fee of $25 for International Shipping. International customers are responsible for any customs, duties, taxes, service fees, and brokerage fees which may apply, and may be collected once the package is in-transit.
My item says it was delivered, but I don't see it.
Please allow up to 2-business days once your order has been marked "delivered" by the carrier. Sometimes a package will be marked as delivered, but will not show up until a few days later due to issues with the carrier. The item might have also been delivered incorrectly; please check with your neighbors, other household members, or mailroom to determine if the package was misplaced somewhere. If you still cannot find your item, please reach out to us and we will do what we can to assist. Please note that Hardmill can’t be held responsible for delivery issues (including delivery to the wrong address, lost / stolen in transit, or delayed by 3rd party shipping companies, postal depots, freight forwarders, etc.)
Can I return this item?
We accept returns for domestic orders within 15 days of purchase. Customer is responsible for paying return shipping fees. Returned products must be unused and complete with original packaging. Hardmill reserves the right to refuse a refund or exchange if the product is returned beyond 15 days of purchase, if it is returned without original packaging, or if it is worn or damaged. Unfortunately we are unable to accept returns for international orders.
To return a product, email us at firstname.lastname@example.org for further instructions.
Please note: We are only able to process returns/exchanges on items purchased directly from Hardmill, through hardmill.com, Hardmill's Amazon store, or Hardmill's Etsy Store. If you purchased one of our items from another retailer, you need to contact that retailer for all return/exchange requests.